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Family base
Celena36
Member

Can my kids turn off the vpn and “break in”? Is there a way to set up a password so they can’t do this? I block everything and they are still using because they said they just shut off the VPN. So then I cannot monitor anything!! 

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Re: Family base
vzw_customer_support
Customer Support

Celena36, we completely understand your concern with being able to ensure that your child is not able to override the Smart Family feature using a VPN, and we are here to help. What is the make and model of your child's device, and you currently have the companion app installed on their device?

 

KevinM_VZW

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Re: Family base
hollyj850
Member

On my child's phone I tapped on the smart family notification about the vpn and it brought me to a vpn screen with a settings option. I forget the exact wording but there was an option to restrict access to the vpn and it prevents her from accessing it to turn it off now.

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