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Fraud
SusanDurkes
Member

Fraud Department contacted me to tell me someone had hacked into my account and ordered TWO iPhone 11 Pro phones.  I told them I did not authorize that and that I didn't know anyone in Bronxville, NY.  So I think they cancelled it but they said the phone might be rerouted to me in Georgia.  I never got the phone but FedEx has already come by to pick the phone up.  I'm trying to reach Verizon Fraud department to clear this up.

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Correct Answers
Re: Fraud
SusanDurkes
Member

I don't know what Verizon has done about my situation with the fraudulent phones.  I've been busy but will try to call today.  You would think Verizon would update me on this.

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Re: Fraud
deloused
Sr. Member

So call them 

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Re: Fraud
SusanDurkes
Member

I don't know what Verizon has done about my situation with the fraudulent phones.  I've been busy but will try to call today.  You would think Verizon would update me on this.

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Re: Fraud
3342023117
Member

Samething happened to me. Got a call about 2 iPhone 11 being order and shipped to New York said he was cancelling the order and for me to call and change me pin and password after I hung up from them. I checked me bill a week latef and saw a pair of earbud pros had been ordered that same day and shipped to New York and sign for by someone I didnt know but was charged to my account. Been trying to reach the fraud dept all day with no success. Chat representative says I need a police report a copy of my ID and proof that I'm in another state out side of where the order was placed and shipped too.

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Re: Fraud
SusanDurkes
Member

Go to the nearest Verizon store and explain it to them.

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Re: Fraud
FCC1522
Member

Fraud department does not call anybody do not let that fool you

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