$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
Hello Joanyls! We're sorry to read that you're having trouble with your phone, and we're happy to help. Please tell us more. Is the phone stuck on the Apple logo or a different app? Have you tried waiting for the battery to die?