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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Help! Charged for my daughter's phone (pay off) without permission or consent
MamaGina1
Member

I have been charged for the pay off of my daughter's phone  $316 for the pay off of her phone.  On hold with VERIZON FOR 37 minutes and then hung up on.... agent had barking dog in background.  I never gave authorization for the payment.  My daughter had it charged to my account so she could go to her dad's account (ATT). 

 

There was so much verification (2 step) getting a code, number, but no one disclosed or asked for authorization that the phone would be debited to my account (taken right out of my bank). 

How can I get my $$ back?  

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Re: Help! Charged for my daughter's phone (pay off) without permission or consent
Ann154
Expert
Expert

Are you the account owner of your account that previously included your daughter's line? Did she have permission to make changes to your account to allow her line to be ported to AT&T? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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