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IPHONE 11PRO HORRIBLE LTE RECEPTION LATELY
MJR7968
Member

I'm not sure what Verizon has done but recently here in the last month in Georgia and the Southeast down to Florida LTE reception has dropped tremendously. I used to be able to get reception in areas I no longer can. 2 bars maximum. I replaced my SIM card, turned on AP mode and worked with tech support. Nothing has helped. 

I am dropping calls, can not get any data or connect to the web. What happened Verizon? Please help!!

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Re: IPHONE 11PRO HORRIBLE LTE RECEPTION LATELY
vzw_customer_support
Customer Support

Good day, MJR7968. I'm sorry to learn that you are experiencing service issues lately. As a consumer, I know how important it is to have reliable wireless service at all times. Let's get some additional information to isolate the issue and explore options to improve your wireless experience. 

 

You mentioned that you replaced the SIM card. When did you get a new SIM card for your phone?

 

What is the nearest street intersection, and the ZIP code for your current trouble location? We need to check the area for potential network issues.

 

What is your phone model?

 

AntonioC_VZW

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