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IPhone 11 activation problems
RSmiles
Member

Received my new iPhone 11 and couldn’t get it activated as screen reads “Remote Management”. After 2 hours on phone with Apple and another 2 hours with Verizon Rep, was told they could replace non working phone with a new one as it was less than 14 days since receiving it. Signed new contract for replacement iphone 11 that’s on back order. Was told return box would be sent but I haven’t gotten it yet. Been 5 days. 
Has anyone experienced anything like this? 
thank you. 

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Re: IPhone 11 activation problems
vzw_customer_support
Customer Support

It's vital to get your phone returned. Let's get to the bottom of this.*Melissa

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Re: IPhone 11 activation problems
vzw_customer_support
Customer Support

We can help you make sure you get your return label for your original phone.*Melissa

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Re: IPhone 11 activation problems
vzw_customer_support
Customer Support

We're sending you a Private Note, so we can see what the status of it is and get you what you need.*Melissa

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