Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
In Store Pickup Hostage
Andy46
Member

I bought the new iPhone 11 online for in store pickup.  The store would not release it to me.  I waited 2 hours in the rain with Verizon store employees mocking me from inside while I was on hold with customer service.  They would not check my ID or my credit card I had ordered using.  Now I see my phone was activated and my old one is deactivated.  Seems like they stole my new phone.  I have no usable phone now.  They charged my card.

0 Likes