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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
In Store Pickup Hostage

I bought the new iPhone 11 online for in store pickup.  The store would not release it to me.  I waited 2 hours in the rain with Verizon store employees mocking me from inside while I was on hold with customer service.  They would not check my ID or my credit card I had ordered using.  Now I see my phone was activated and my old one is deactivated.  Seems like they stole my new phone.  I have no usable phone now.  They charged my card.