I bought the new iPhone 11 online for in store pickup. The store would not release it to me. I waited 2 hours in the rain with Verizon store employees mocking me from inside while I was on hold with customer service. They would not check my ID or my credit card I had ordered using. Now I see my phone was activated and my old one is deactivated. Seems like they stole my new phone. I have no usable phone now. They charged my card.