Hello, Naseller, and thank you for messaging us for support through our community forum. I am here and happy to help ensure your call are working at all times! Let's gather more information to get started. Do you have Call Filter on your device?
I am having the same problem was sent a replacement phone and sim card which did not work but was told they would send me another replacement phone for 31.81 I am paying for a phone that do not work and you want me to give you more money?