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Is there any way to waive a fee?
justbeRiel
Member

So I ordered the iPhone 11 Pro Max.. or so I thought. I ordered a case and screen protector for the Pro Max but when I unboxed the phone today, I find that it's only the Pro. I hate small phones so I'm not at all happy with this. Is there any way to waive this fee?? I have an email where I had the Pro Max in my cart so I'm not understanding how I have the Pro. My receipt says I ordered the Pro but I didn't even click on it to look at it since I read numerous articles stating that it's the smaller of the three phones.

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Re: Is there any way to waive a fee?
OceanSurf
Member

You need to call Verizon customer service. No one on here will be able to help you with this.

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Re: Is there any way to waive a fee?
glitchedpixel
Sr. Member

What fee? Upgrade/Activation fees are valid charges. Restocking fee applies if you broke the seal on a new phone.

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Re: Is there any way to waive a fee?
justbeRiel
Member

@OceanSurf wrote:

You need to call Verizon customer service. No one on here will be able to help you with this.


It's now been resolved. Thank you. 😊