Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Issues calling cell phone numbers in Mexico
happy_mountains

Hi,

I recently switched from AT&T to Verizon. I was with AT&T for over 10 years, and I have been making phone calls to Mexico from that carrier all of those years without a problem. I have been on the Verizon network for two weeks, and when I call Mexico cell phone numbers I get messages telling me the numbers I called cannot be completed as dialed. But I'm dialing the same numbers I have for the past 10 years. Also, whenever we get calls from Mexico to our cell phones, the phones won't ring, and we get messages saying we missed the calls, but again, the phones never rang. Lastly, the times we have been able to get calls from Mexico, get an echo on our end. If we hang up, and call back the same number the echo is gone. We have done this a few times, and it's getting a bit annoying because something even when we are calling right back we can't get through. 

We are making calls to major cities, and we never had these issues with AT&T. We have deleted the phone numbers, entered them again, rebotted our phones and we still have the same issues. I have 4 phone, all on iphone 11 pros.  Has anyone else experience this? Any help would be greatly appreciate it. 

Thank you

0 Likes
Re: Issues calling cell phone numbers in Mexico
jav6
Sr. Member

@happy_mountains wrote:

Hi,

I recently switched from AT&T to Verizon. I was with AT&T for over 10 years, and I have been making phone calls to Mexico from that carrier all of those years without a problem. I have been on the Verizon network for two weeks, and when I call Mexico cell phone numbers I get messages telling me the numbers I called cannot be completed as dialed. But I'm dialing the same numbers I have for the past 10 years. Also, whenever we get calls from Mexico to our cell phones, the phones won't ring, and we get messages saying we missed the calls, but again, the phones never rang. Lastly, the times we have been able to get calls from Mexico, get an echo on our end. If we hang up, and call back the same number the echo is gone. We have done this a few times, and it's getting a bit annoying because something even when we are calling right back we can't get through. 

We are making calls to major cities, and we never had these issues with AT&T. We have deleted the phone numbers, entered them again, rebotted our phones and we still have the same issues. I have 4 phone, all on iphone 11 pros.  Has anyone else experience this? Any help would be greatly appreciate it. 

Thank you


Where are you located?  That might help someone in determining the cause of your issue.

Have you looked at apps like 'Network Cell Info Lite' to see what your cell signal is like and where it is coming from?

...Just another VZW customer...trying to offer some assistance...
0 Likes