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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Mutiple Long Call times

Spent 4 days and 5 (40 minute+) calls trying to resolve a replacement issues. Seems like there's poor communication between departments. Completely unacceptable. 3 hours and 30 minutes of call time to fix a issue.