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Network Extender - not stable, loosing connection
theLungo
Member

So disappointed with this device and Verizon. We live in a area where Verizon does not have good coverage, I regret to this day for switching from at&t to Verizon. At least with at&t we had the phone on one location in the house and we were able to have a call without dropping. 

We just got the Network Extender. It worked/works some time for one phone, but not for the other. both phones are iphones 11 Pro Max, spent hours on the calls with Verizon, they sent a new sim card (not here yet), the phone that did not connect started to connect without any changes on our end. unfortunately it lasted for 3 days, yesterday both phones stopped being connected. Called today, spent more time on the phone, a network level ticket was logged, got the message to toggle the phones airplane mode on and off. did it on both, nothing. read an article to reset it to manufactory settings, did, one phone connects one does not.

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Re: Network Extender - not stable, loosing connection
vzw_customer_support
Customer Support

We are sorry to know you are experiencing issues with your network extender, we want to make sure you have reliable service and want to gather more details. Is the troubled device having issues outside your home area?

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Re: Network Extender - not stable, loosing connection
theLungo
Member

Yes. Multiple calls last week, still not resolved. 

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Re: Network Extender - not stable, loosing connection
theLungo
Member

No problem with The cell phone does not connect to it outside of our “neighborhood”

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Re: Network Extender - not stable, loosing connection
vzw_customer_support
Customer Support

We certainly want to get to the bottom of this once and for all. Please send us a Private Note here and we can offer more personalized support. 

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Re: Network Extender - not stable, loosing connection
theLungo
Member

still having troubles with this device. now the phone that was connecting before lost connection. very disappointed. 

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Re: Network Extender - not stable, loosing connection
theLungo
Member

not sure how to send you the privet note. we logged a ticket for the phone that was having problems, now the phone that was connected before lost connection.

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