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New iPhone 11 pro max cannot call or receive calls
vnorman
Member

Bought a new iPhone 11 pro max yesterday morning and asked that my old iphone number be moved to the new phone, i.e., a phone replace. New phone is great but no calls possible in or out. Everything still going to my old phone. What stupid thing am I missing?

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Re: New iPhone 11 pro max cannot call or receive calls
bigjohn21
Member

Same problem and the My Verizon app hangs on startup. Problem is probably with device activation. When someone calls, it rings on both the old and new phone. I can answer on the new one, but I cannot make any calls or receive texts.

I guess i'll have to goto the verizon store and spend 30 minutes waiting in line for a simple software reset.

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Re: New iPhone 11 pro max cannot call or receive calls
vnorman
Member
BigJohn, I tried everything to resolve the problem and couldn’t. Simple solution is to use a paper clip to pull out sim tray from your old phone and put the sim into the new phone. I didn’t want to do that. I finally got it resolved with an online chat with Verizon; the tech fixed it in one minute. Good luck.
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