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No Phone Luck! 11

I literally had this iPhone 11 less than a month and it’s volume has had serious volume problems on speaker is all I can speak on I’m lucky if caller catches few words on my end. It’s beautiful clear day no problems with my xr. I been online did all the usual garbage to see if helps but it’s botched!! I have No options now after my 14 days just pay fee get different one? Verizon wants me to drive pull another phone out my 🙃 to call do diagnostics does my insurance pay for this garbage or another action of my bank account have happen get anything from the 2 insurances? Verizon have anything insurance clause ect! The phones a egg! I don’t need diagnostics tell me! 

Linda’s Asking on Not
Re: No Phone Luck! 11

is the phone in a case?