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Not receiving Texts or Calls from Android users.

Hello all, 

We are having problems getting calls/texts from Android users, on our Iphone 11.  On my phone which is the 11 pro max and my wife's is the 11 pro.  

The only way that we can receive text/calls is to turn of VoLTE and it works fine.  My wifes on the other hand, when she turns VoLTE off, she can receive them but her calls drop.  She has reset network settings and the problem still exists.

Is there a permanent solution to this?