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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Phone costs

Has anyone else ran into the issue of upgrading, and rather than just the taxes, device payment, etc. they're asking for the full balance.  I've been a customer since 2012, due to job loss I did get behind on our bill but not to the point of disconnection but where I had to set up arrangments a couple of times.  This is just the craziest thing I've heard.  $2,000 plus for 2 new phones due at the time of ordering.  


Is this something new they are doing?