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Phone won't go to cellular when out of Wi-Fi
susan1218
Member

When Im not near WiFi my phone wont allow me to connect to internet

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Re: Phone won't go to cellular when out of Wi-Fi
vzw_customer_support
Customer Support

Hello, Susan! Thank you for reaching out to us on Social Media! I regret knowing your device isn't connecting to the internet. Have you tried a Network Reset? Typically, that helps get the device back on the Network.

*Angela

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Re: Phone won't go to cellular when out of Wi-Fi
rshirt
Member

What if that doesn't work? I've already tried that--I have even reset the phone to factory settings and have gotten a new SIM card with no improvement. I'm using the iPhone 11 Pro Max 256G.

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Re: Phone won't go to cellular when out of Wi-Fi
vzw_customer_support
Customer Support

Allow us to take a step back. Are you stating the phone won't auto switch from Wi-Fi to cellular OR you do not have a cellular connection at all? 

-Tionna

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