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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Phone won't go to cellular when out of Wi-Fi
susan1218
Member

When Im not near WiFi my phone wont allow me to connect to internet

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Re: Phone won't go to cellular when out of Wi-Fi
vzw_customer_support
Customer Support

Hello, Susan! Thank you for reaching out to us on Social Media! I regret knowing your device isn't connecting to the internet. Have you tried a Network Reset? Typically, that helps get the device back on the Network.

*Angela

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Re: Phone won't go to cellular when out of Wi-Fi
rshirt
Member

What if that doesn't work? I've already tried that--I have even reset the phone to factory settings and have gotten a new SIM card with no improvement. I'm using the iPhone 11 Pro Max 256G.

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Re: Phone won't go to cellular when out of Wi-Fi
vzw_customer_support
Customer Support

Allow us to take a step back. Are you stating the phone won't auto switch from Wi-Fi to cellular OR you do not have a cellular connection at all? 

-Tionna

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