Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Poor service

I have tried numerous time to contact Customer service ref a repair. Hold times are over an hour and chat is always down for "technical difficulties". For a tech company, this is just poor service. I know they are trying to blame it on the Covid-19 but its funny how none of the other companies have this issue. Just got off with AT&T and have not contact problems. VZW is a waste and my next call will be to switch service. I can not tolerate this type of laziness.  

Re: Poor service

I've been having the same problem with customer service.  No one answers the "live chat" and the wait times on the phone are forever.  I tried simply changing plans online, but the website wasn't allowing it; that's why I tried calling them. They say that the long wait times are because they're trying to protect us, but I have yet to hear that you can transmit COVID over the telephone.

Re: Poor service
Sr. Member

Funny the term "lazy" is used when reps get back to back calls without any down time between those calls. Everyone complaining about hold times can either submit an application to take calls themselves or learn to use the app.

Majority of problems can be resolved through My Verizon or a Google search. Last time I personally had to call Verizon was in 2016.