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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Promotion Buy one get one free
cromero01
Member

I signed up for a promotion buy one get one free.  Upon reviewing my account, I found I owed $119.96 on the devices.  I paid it off and the promotion was removed and now I still owe $119.96.  Spent almost 2 hrs on the phone with a rep and they could not resolve.  I asked to reverse the payment or move it to another line or just give me a credit for the balance.  Nothing could be done and they refused to transfer me to a supervisor.  I am moving back to Tmobile.  

Re: Promotion Buy one get one free
vzw_customer_support
Customer Support

I'm sorry to learn you are thinking of leaving us. I hope we explained that one of the requirements for the promotion is that you keep the device on the payment plan for the term you selected 24 or 30 months. -Dolores

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Re: Promotion Buy one get one free
bradk_40
Member

OMG wow oh wow

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