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Returned an old phone in the return envelope for new phone
elnjubelt27
Member

Please help- By accident I returned an  old phone to you guys in the new phone envelope.  I did not realize that we could send back the new phones if we didn't like them- I thought it was the return envelope for our old phone to be returned for $800- upgrade.  

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Re: Returned an old phone in the return envelope for new phone
vzw_customer_support
Customer Support

Hello elnjubelt27! 

 

We are here to help, and we know how important it is to be able to complete the process for trading in. Please reply to our Direct Message, and we will be happy to assist with your trade. 

 

-Michelle

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