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Stalling Tactics and Total Lack of Customer Service Re: Rebates
husker27
Member

Today is the day I'm supposed to hear whether my rebate claim was accepted after having submitted it no fewer than THREE previous times. Guess what? No word from Verizon. No follow-up. No attempt to keep me updated. Once again I have WASTED two weeks waiting for a decision that I would need to follow-up on only to be told it was rejected again.

Guess what? Today is the day I cancel my Verizon service. Good riddance.

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Re: Stalling Tactics and Total Lack of Customer Service Re: Rebates
husker27
Member

One other thing...I'm also going to be sharing my rebate saga widely with my social media networks. Let's see how long it takes for your other disgruntled customers to pile on.

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Re: Stalling Tactics and Total Lack of Customer Service Re: Rebates
vzw_customer_support
Customer Support

Husker27, we understand your concern with your rebate decision coming up soon and you have our apologies that you did not receive any answers before today. However, the good news is that the day is not over yet, so there is  still time to change your mind about leaving us. We will be getting back to you today regarding our decision. 

 

-Nicci

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Re: Stalling Tactics and Total Lack of Customer Service Re: Rebates
vzw_customer_support
Customer Support

Hi, husker27. We can help you check on your rebates. Just reach us out on Twitter or Facebook for further assistance. >Apollo

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