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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Support request
123patrick
Member

Hello I have submitted a support request because I recently switched from ATT to Verizon and now I have a lot of calls dropped text messages are failing, data not loading.

I have received this message due to needing more info and I have tried to respond multiple ways (text, laptop, mobile phone, tablet, app, website) but the submit button does not work. Also seems like tech is not receiving my messages through text message. What can I do?

Verizon Msg: We have an update on your support request submitted for line ending in ****. Visit [removed url] to view your support request and check the latest status or see if additional information is needed to complete your request.

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Re: Support request
vzw_customer_support
Customer Support

Hi 123patrick! In this case please contact our department of port in, so they can help you better with this situation. You can reach them in these Phone:888-844-7095, on these Hours of Operation Mon - Fri 8:00 AM - 11:00 PM ET Sat 8:00 AM - 10:00 PM ET Sun 10:00 AM - 8:00 PM ET. 

 

 

>Luis

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Re: Support request
123patrick
Member

I called it was not resolved. Representative Stated it was due to a tower being converted to 5G… doesn’t make sense because that means all towers around me in 5 different cities are being worked on at te same time?

If so, thats a terrible choice for the consumers that are using these cellular services nearby. 

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Re: Support request
vzw_customer_support
Customer Support

We understand how important it is to stay connected. What device do you have? What troubleshooting have you already completed for your connection?

*Ellisandra

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Re: Support request
123patrick
Member

Resetting network setting

Factory reset phone 

agent stated they’ve “synced” phones(we had to turn them off and then on)

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Re: Support request
vzw_customer_support
Customer Support

Thanks for getting back to us, to further assist, we have sent a private message. 

-Rosie

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