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Terrible service

Our service is terrible right now and it seems to be getting worse.  Zip code 98223.  Our phones are dropping calls.  After running the health check, it says that we are not in the best connection.  There is no new construction or anything else that has changed.  Also, we have noticed that this has been getting worse in the lsat 4 months or so.......  I am curious if we need new phones or should we switch providers?