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Terrible service
TammyM1984
Member

Please help verizon I have  hopefully 1 bar if I’m lucky  this is my 4th replacement iPhone I have terrible service 

Re: Terrible service
9wood
Sr. Member

Myself and others have reported signal issue myself been several months and still not fixed

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Re: Terrible service
Piscestg
Sr. Member

If you haven't already, reset your network connection. That may help.

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Re: Terrible service
JosephM13
Member

For about 8 months now, my cell service has been continually getting worse and worse. I may have 2, 3, or even 4 full bars, but can’t download a simple picture sent through iMessage, in less than 4 minutes. I’ve even taken screen recordings showing how long it takes to get a picture to download, over text messages! I didn’t know we all had involuntarily switched to 9600-baud dial-up service… all that’s missing is the “bee-daw bee-daw shhhhhh” noises!

…but seriously, my service is really horrible, and speedtest.net is showing 4.1 Mbps download speeds, and 0.8 Mbps upload speeds, over cellular data. With the average picture being 5-7 Mb, that means 70 to 90 seconds of sitting there, watching the little slider status bar as it creeps across your screen. Really?!? Isn’t that the most irritating thing that ALL internet companies use as an example of poor service? Isn’t it also what cell phone companies use, to  demonstrate how much better their service is, compared to other cellular companies?

Two years ago, it was 76.1 Mbps Down/19.2 Mbps up - still not great, but far better than what I’ve been seeing lately, and the “dead zones” Verizon loves to taut in their ads in an attempt to shame other companies, has been increasing in size almost everywhere I go. Honestly, it’s getting even more rare when I can say I’ve seen 4 full bars - unless I’m standing inside the Verizon store! (it’s always the best service area! I’m guessing it’s intentionally set up that way, in order to further sell customers on all their false advertising!)

I really think that with the addition of Sprectrum Wireless, using Verizon’s carrier services, we all are feeling the pain. If this is in fact the case, then it would explain a lot, and it’s simply too much. Verizon should have known better than to accept this, without seriously considering the available infrastructure they currently have. 
I know if something bad happens, and I have perfect reception but still cannot make an emergency call, I’ll be hiring every possible attorney I can, and no suit will be too frivolous for the amount of false advertising Verizon is currently pushing, compared to the actual (horrible) service we all are getting.

Verizon, please, fix this. You charge way too much to claim that you cannot, and you also stand to lose far more by sitting idle, and acting as if nothing is wrong.

(partial rant, partial pleading, and partially requesting that Verizon do more to fix these issues, or lower our bills for the sub-standard service we’ve all been getting… from the 92374 / UofR area.)

Re: Terrible service
JosephM13
Member

I must say, I’ve tried everything. From making sure I’ve closed out everything in the background, changing cellular data provisions to “only while using the app”, to resetting my carrier settings, to performing a hard reset on my iphone-11, all to no avail. The time to download simple images, to loading a web page, to even simple documents sent through email (small attachments), is horrible, and varies from 1-6 minutes. According to my phone, I have two bars and the LTE icon, and the data service is still as bad as if I were on a dial-up connection. 
For me, I’m convinced that it simply has to be an issue with local towers, and being overwhelmed with new service providers piggy-backing on Verizon’s service (like the fairly new “Spectrum Wireless”, that’s gaining traction in my area).

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Re: Terrible service
vzw_customer_support
Customer Support

Let's work together and ensure that you are able to use your data in your area @JosephM13 Thank you for sharing all these details. We can assure you that our goal is to provide you the best services. The speeds can be better. When did you start noticing the speed change? Does this happen only in this area, or anywhere you go?

 

GeorginaG_VZW

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Re: Terrible service
JosephM13
Member

I’d say it started around February of this year. By March, it was becoming more widespread, from the area where I work, and around my home. When I’m traveling, I don’t pay much attention. At first, I just figured my phone was having issues, or perhaps it was environmental (steel and/or cement buildings causing signal loss through distortion or other means). By may, I started noticing it getting to the point that I had to stand in certain wide-open areas, just to open a web browser, Facebook, or any other application requiring a data connection. I’m June, some of my coworkers who also have Verizon wireless mentioned that they were also having issues with poor data speeds, lagging, losing connection, or simply not able to connect at all. This is when I realized, if it’s happening to them, on various other platforms, then it’s not a simple software or carrier settings issue. I use an iPhone, as do some of my coworkers, but it’s about 50/50 iphone to Samsung/droid phones - in various models, and ALL of them are having the same issues... or at least, all of them who have Verizon - there are a few who have other carriers, but only the Verizon phones seem to be affected. Some of the people who have other carriers are even taking the opportunity to poke fun at how much we all pay for our Verizon service, yet seem to get the worst service (I’m sure you can just imagine all the jokes and puns I hear, anytime I mention how bad my service is!). So, I don’t know what can be done to fix this issue, short of adding more towers to increase cellular coverage, but making a comment in a forum about wanting to help, certainly isn’t enough. Also, advertising 5G coverage, while putting in the fine print stating “your results may vary” (or any other catchy little “deniability clause”), then giving people 3G or less (like the 1x I’ve been seeing on occasion), certainly isn’t fair to customers who pay Top-Dollar for sub-par service. -just my opinion, based on available facts…. From a guy who don’t like paying 5-star restaurant prices, while being served a bowl of top-ramen noodles, garnished with a few fancy-sliced mushrooms.

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Re: Terrible service
vzw_customer_support
Customer Support

Thank you very much for providing additional clarity on this matter. I can certainly relate to wanting to ensure that you are getting your money's worth. I would want the same. I'm saddened to hear that you have been encountering this matter since February of this year. Let's get some answers for you. 

 

I would like for us to go deeper into your concerns. For the security of your account, please send us a Private Message via Facebook at https://www.facebook.com/help/142031279233975  . 

 

Follow the steps below on how to send a Private Message: 1. Go to the page that you'd like to send a Private Message to. 2. Click Send Message below the page's cover photo. 3. Type your message and press enter to send

 

-Roni

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