Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Text Messages - Can't receive messages from contacts on other carriers
lighthouse365
Member

We recently upgraded my phone from Pixel 2 to iPhone 11. The new phone is unlocked and direct from Apple. (Entirely different issue as to why we purchased from Apple and not Verizon.) Anyway, the sim card transfer went smoothly, it appears. Can connect to the web, receive calls, etc. However, text messaging only works for in-Verizon contacts. I can send messages to those outside of Verizon but can't receive their replies. Any suggestions? I have researched online for an answer but came up with nothing. I have tried all the suggested: reboot, reset, etc. I had no issues with texting in my Pixel with the same sim card. I can receive calls from the out of network contacts, just not texts. 

0 Likes
Re: Text Messages - Can't receive messages from contacts on other carriers
vzw_customer_support
Customer Support

We certainly want to make sure you receive all your messages, lighthouse365! Let's take a closer look. Are you using the standard Message app on the iPhone or a different text app, like Verizon Message+? Are they receiving any errors when they try to text you?  -Nikki

0 Likes
Re: Text Messages - Can't receive messages from contacts on other carriers
lighthouse365
Member

I am using the standard iOS messaging app. My contacts receive my sent messages just fine. However, I don't receive their replies. They are with other carriers - ATT/T-Mobile. I can send and receive texts from contacts within the Verizon community. 

0 Likes
Re: Text Messages - Can't receive messages from contacts on other carriers
lighthouse365
Member

They do not receive error messages when sending to me.

0 Likes
Re: Text Messages - Can't receive messages from contacts on other carriers
vzw_customer_support
Customer Support

lighthouse365, thanks for the details. Let's keep going. Is the previous device possibly still on? Are you using the same SIM that was in your previous device?

-Arya

0 Likes