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Transferred data prior to activation
Grannysx61
Member

We made a mistake after receiving new phones. Clicked incorrect link, thought data transfer should be done prior to activation. Transferred data from an old iphone , different cell carrier, then activated the Verizon number.  The phone can make and receive texts and phone calls. Took it to a local Verizon retailer who basically refused to help. He looked at my account and said you didn't buy it here. Then said your account is active. I believe the phone needs factory reset and the data installed from backup. Can I take it to a Verizon store for help if I bought it online?

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Re: Transferred data prior to activation
vzw_customer_support
Customer Support

We know how important it is to have a working phone. what specific issues are you experiencing with the devices?

EllisandraC_VZW

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Re: Transferred data prior to activation
Grannysx61
Member

It would ring with the old phone's ringtone (piano riff) then immediately ring with the default ringtone of the new phone.  It would ring with both ringtones every time I got a call.  I changed the ringtone yesterday and now it only rings with one ringtone.  If I look at my account online it directs me to set up my phone yet at the Verizon store I was told it is active. Also a few calls going  straight to voicemail but I think that has stopped now.  

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