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VOICEMAIL issue: after changing my phone number - iphone 11
Rosey12099
Member

I have been with Verizon almost a year now; I decided to recently change to a new phone number (staying with Verizon / same phone - iphone 11) - now several issues with voicemail...
1) no one can leave me a voicemail on my new number (same old phone) without entering in my old phone number (old phone number no longer works)
2) every time I call my voicemail on the new number, I get asked to enter the old number "mailbox number" 
 

Re: VOICEMAIL issue: after changing my phone number - iphone 11
Ann154
MVP MVP
MVP

You probably need to reset your voicemail and set it up again for the new number. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: VOICEMAIL issue: after changing my phone number - iphone 11
Rosey12099
Member

thanks Ann
- is that an apple thing(??), or
- is that a Verizon thing(??)


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Re: VOICEMAIL issue: after changing my phone number - iphone 11
Ann154
MVP MVP
MVP

The voicemail on the iPhone is through the Apple servers, but there is some connection to the Verizon voicemail system. How it works exactly, I don't know. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: VOICEMAIL issue: after changing my phone number - iphone 11
vzw_customer_support
Customer Support

Good morning! Having access to your Voicemail is crucial and we are here to help. Are you using Regular or Wi-Fi Calling?

~Maria Elena

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Re: VOICEMAIL issue: after changing my phone number - iphone 11
vzw_customer_support
Customer Support

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