Wrong secret question

[dpcrawley]

When my Mother try's to log into her account it asks a secret question she didn't choose. I changed the password and chose her secret question but it still asks a different secret question then what we chose??

[vzw_customer_support]

dpcrawley, we understand the need to be able to have the sign in options exactly as you need it. So we can look into this, please send us a Private Note. JoseL_VZW