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Wrong secret question
dpcrawley
Member

When my Mother try's to log into her account it asks a secret question she didn't choose. I changed the password and chose her secret question but it still asks a different secret question then what we chose??

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Re: Wrong secret question
vzw_customer_support
Customer Support

dpcrawley, we understand the need to be able to have the sign in options exactly as you need it. So we can look into this, please send us a Private Note. JoseL_VZW

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