What will the process be to go from an iPhone XS using the eSIM to a new iPhone 11 using the eSIM?With a physical SIM, you could just take it out of the old phone and put it in the new one. Obviously, it won't be possible with the eSIM to do that. Does Verizon have a procedure in place for this since the new iPhones are coming or will this be another learning curve situation like when the eSIM functionality was added to Verizon for the iPhone XR/XS/Max last year?

All the QR codes are the same.If you are an active Verizon user, make sure your current phone's IMEI is completely removed from your account, deleted!They will then have to add the new one into your account, and then you can use that QR code. So here's th...

Amazing how much the answer varies between each persons call. I don't know the specific process they have to go through, but my iPhone 11 Pro Max was the unlocked model, shipped directly from Apple, so the IMEI2 would not have been in their system. In a 15 minute phone call, they got the IMEI2 entered, generated a QR code that allowed the phone to activate the eSIM, I scanned the code and had service 100% functional on my phone. So, this leads me to believe that there is a relatively simple process that most Verizon reps are not able to replicate. I would suggest calling back in and asking for a higher level tech. Explain to them that this process does not take 24 hours based on other people's experience and that you need to talk to someone that actually understands what is required.Verizon, if you're reading these posts, please help clear this up. Either post what customers need to specificially ask for when talking to reps, give us some kind of procedure reference to help your techs look up what must be done, or post the steps here to help us get service in a timely fashion. eSIM techonolgy with the iPhone 11 is supported on Verizon and it shouldn't take days of trying for people to get it active when we know it can happen in a 15 minute time span with a knowledgable customer service representative.

If only I were so lucky OceanSurf! I've chatted with 3 different agents, called in and dealt with two agents, one tier 1 that tried to tell me I needed an AT&T QR Code - huh?! And one tier 2 that just resubmitted DMD. I can't even begin to count the number of agents that have looked at this via Twitter DM's. It has to be over 10 by now. Below is the QR code that we're using that has been emailed multiple times and pulled directly from VZW Support site, they're all the same. When we scan it on our 11 Pro Max's all we get is "Cellular Plan Cannot Be Added" - "This code is no longer valid. Contact your carrier for more information."OceanSurf, is the QR you used the same?

I used the website support chat to move from SIM to eSIM. They were both willing and able to help with that at least. Perhaps try the chat feature. Thanks for the tip on getting the old IMEI removed. I'll rember that when I get a new phone.

Awesome, good to know it's the same. Now any more stuff they spout at me trying to pass the buck, I know it's their stuff.I just tried to link twitter reps here: I'm sure they're behind firewalled proxies, but they can't even load their own site?!

Whoever told you that is either lazy or clueless. It's more effort for them to get the eSIM functional, but it is possible. My iPhone 11 Pro Max is on eSIM and 100% functional. The Verizon rep on the phone had a few stumbles, but got it working relatively quickly. I'd suggest calling in again and telling them you want to set up an eSIM on your iPhone. If they can't do it, ask for the next level of support since you know it can be done.

That's terrible. This should be a simple process for them by now, but it still seems to depend on what rep you get and how much they know. I wonder what the reason is why your digital IMEI number won't stick in the system? I know when I first did this last year, it was a confusing issue as to how to get things to work, but you'd think they'd have this figured out now. All I can suggest is call back in again. Detail what has been going on and that you've called several times. Make sure they start a case number so if they don't get it dealt with, you can call back in and use that case number to get a higher level support person. Good luck.

I just did this at a Verizon store. Once the rep knows what to do, it's pretty simple. Basically, they first need to remove the old iPhone completely from the account.Once that's done, the rep has to add the new phone (IMEI) and generates the new QR code. Then, you go through the motion on the new phone on adding a a new service and scan the QR code.

I waited on hold for 40 minutes and got a good rep. It took a few attempts, but she was able to get things set up properly and the new phone has its eSIM active. I think it really is hit or miss on whether reps know what's going on. Why they don't have an automated process or simple online migration for this is beyond me.

I think you are right. I'm on my 3rd call today, attempting to get this done. I just want to combine one of the numbers that's on my account to have two numbers on my new iPhone 11 Pro. The rep I just spoke to said it can't be done because both phones must be iPhones? That doesn't make sense to me. So she's transferring me to tier two. The rep(s) I spoke to today was saying it was an Apple issue... I just want to stop carrying two phones. It's the only reason I bought the new Pro. Ugh!

eSIM transfer to iPhone 11

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Thank you so much for figuring it out and sharing with us. It was such a nightmare with the last phone. If I hadn't cracked my screen I would NOT be upgrading.

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