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iPhone 11 cannot receive any Android texts
tawnya2
Member

iPhone 11 was unable to receive text (SMS or MMS) from any Android device.

I inactivated the HD calling add-on within the MyVerizon app for the iPhone line and then all the messages that had been sent to that number but not received came thru onto the iPhone.

Re: iPhone 11 cannot receive any Android texts
rtorreg
Member

I have tried everything I could think of

1- Factory Reset

2- Setup the phone with a New Apple ID

3- Reset Network settings

4- Signed out of iCloud and back in

I am able to get text messages from other Apple iPhones 

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Re: iPhone 11 cannot receive any Android texts
ElizabethTanner

This worked!!! I just recently switched over to Verizon and could receive iMessages and phone calls but could not receive text messages from Andriod devices. I had tried everything! I was on the phone with Verizon last night for over an hour and they could not resolve the problem, but this worked! Thank you!!!

Re: iPhone 11 cannot receive any Android texts
TRAIL1
Member

This fixed my issue. But does this mean we can't have HD Calls on now? Seems like this is a pretty big glitch by Verizon. 

Re: iPhone 11 cannot receive any Android texts
GoMamaGo
Member

Unfortunately, this did not work for me. Very frustrating!

Re: iPhone 11 cannot receive any Android texts
JimNAngie
Member

THANK YOU for the tip about turning off HD!  I switched HD off on the iPhone itself (vs the My Verizon App), and all messages came through.  

Re: iPhone 11 cannot receive any Android texts
WendyG111
Member

How do you do that? 

Re: iPhone 11 cannot receive any Android texts
VZW1015
Member

The HD voice feature is what seems to prevent sms messages from coming through on IMessage. to resolve go into your verizon app or online site and look for the "Add-ons" section and you will see the HD voice feature added on your account for $0.00 where all you have to do is remove it and make it inactive. Afterwards all your missed messages will come through.

Re: iPhone 11 cannot receive any Android texts
Zoe6
Member

I spent an hour+ on the line with support and found this thread while I was on hold. I used the Verizon app on the account holder's phone to manage the HD calls setting and all of my texts (including the ones from support) came through shortly after.

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Re: iPhone 11 cannot receive any Android texts
kiahc26
Member

Any other solutions? I've tried the turning off HD calling with no resolution.