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Correct Answer!
incorrect email and unknown account pin
Noel-z
Member
‎07-18-2021 12:58 PM

My verizon account uses an incorrect email and an unknown pin.

Any attempt to update and correct info requires unknown pin and any verification is sent to incorrect email that i cannot access.  Results in a loop that I am unable to do anything.  Live chat or human on telephone asks for PIN that i don't have.

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Correct Answer!
Re: incorrect email and unknown account pin
vzw_customer_support
Customer Support
‎07-20-2021 01:00 PM

Noel-z I'm sorry to learn you are having issues with the PIN verification. The 4 digit PIN is one that you would set up. Is this a new account? Do you have a working phone?

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