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incorrect email and unknown account pin
Noel-z
Member

My verizon account uses an incorrect email and an unknown pin.

Any attempt to update and correct info requires unknown pin and any verification is sent to incorrect email that i cannot access.  Results in a loop that I am unable to do anything.  Live chat or human on telephone asks for PIN that i don't have.

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Re: incorrect email and unknown account pin
vzw_customer_support
Customer Support

Noel-z I'm sorry to learn you are having issues with the PIN verification. The 4 digit PIN is one that you would set up. Is this a new account? Do you have a working phone?

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