Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
slow data
sydneytaylors
Member

We have had Verizon using iPhones for many years and have not had any problem with the speed until about 2 weeks ago.  I talked with a customer service rep and did all the updates/changes she recommended.  I even upgraded my plan (for an additional cost, of course).  They submitted a ticket to have it analyzed (NRB00010658691), but I have heard nothing and nothing has improved!

Our service at home remains VERY slow on both of our iPhones.  There is clearly something wrong/changed in our location, as the speed is much better when I am in other locations.

0 Likes
Re: slow data
vzw_customer_support
Customer Support

@sydneytaylors ,

It's great to know that you had already reached out to us about this, but when a network ticket has already been created, we would need to allow the network team to work on it.  -Russell

0 Likes