wifi calling

[Dimme]

My wife's wifi calling will not enable. Enter the 911 address and it just goes back to the menu with wifi off. Spent 2 hours with Verizon and they tried everything and now say it's a device problem. I have a iPhone XR and wifi calling works fine. Any answers?

[Dimme]

I just spoke to Apple and they said it's a Verizon problem. 

[wadeowen307]

You may wish to have your wife reset her network settings on her iPhone.

[Dimme]

Thanks for the advise, we did that. After that did not work we wiped the phone and started from scratch and it still does not work.

[Dimme]

I call Verizon and asked then to reset the wifi calling on the phone at their end. This is what Apple tech support suggested. After they did that and a restart it works!