wifi calling

Dimme · ‎03-28-2020

My wife's wifi calling will not enable. Enter the 911 address and it just goes back to the menu with wifi off. Spent 2 hours with Verizon and they tried everything and now say it's a device problem. I have a iPhone XR and wifi calling works fine. Any answers?

Dimme · ‎03-29-2020

I just spoke to Apple and they said it's a Verizon problem.

wadeowen307 · ‎03-29-2020

You may wish to have your wife reset her network settings on her iPhone.

Dimme · ‎03-30-2020

Thanks for the advise, we did that. After that did not work we wiped the phone and started from scratch and it still does not work.

Dimme · ‎04-05-2020

I call Verizon and asked then to reset the wifi calling on the phone at their end. This is what Apple tech support suggested. After they did that and a restart it works!