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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
5G UW Orlando

Hi Verizon, I recently activated an iPhone 13 Pro but I’m not getting 5G Ultra Wideband in places I know it’s available. I saw in other places that this is actually a widespread provisioning issue for new iPhone 13 Pros, and some people were able to get it resolved by reaching out to you. Please advise how we can proceed. Most threads are saying a new sim but mine was activated by esim and also that my removing the 5g uw and adding the feature back it fixes it?

Re: 5G UW Orlando

Same behavior here in CA.  I see my daughters phone jump back and forth from 5G to 5GUW, and when it locks on 5GUW the phone loses all connectivity.  The local store just shrugged their shoulders and said to turn the phone to LTE and wait.