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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Billing Issue

I have been trying to correct a billing issue on my family plan since July with no success.  Been on the Customer service line several times with probably 20 hours invested, unsuccessfully worked through the chat and have been physically in to a store.  NO ONE can help.  We upgraded and an incorrect promotional code was attached to the order based on what the sales agent sold us.  Everyone says they can't help and that I just need to eat the $50 extra per month.  I need a manager with some sort of authority to correct this immediately and refund the over charges I have already incurred.  Please help!

Re: Billing Issue
Customer Support

We are here to help get this billing issue resolved ASAP.  A private message is being sent to assist you further.