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Can't send SMS messages to Android phone from new iPhone 13
KeysCopRetired

I recently got an iPhone 13, bought from Apple.  After it was activated on my Verizon account everything worked fine except I can't send a picture with a text message to Android phone users.  I've been to Verizon twice & Apple (Best Buy Geek Squad) once and no one has a clue.  Verizon says it's Apple & Apple says it's Verizon.  All settings are correct & re-checked multiple times.  My previous iPhone 7+ worked fine but I bought it from Verizon.  I think it's a Verizon issue but I can't find an answer.  

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Re: Can't send SMS messages to Android phone from new iPhone 13
KeysCopRetired

Solved: but I had to go an Apple store to find out it was a Verizon App setting buried deep inside the My Verizon app. The Genius Bar guy was able figure it out when 2 Verizon techs at 2 different stores had no clue. My Verizon App, sign in, select the phone/ device, manage device, preferences, block specific services, finally turn off block picture & messaging..which prevents both sending & RECEIVING mms or texts with pictures. I have no idea how that got turned on, but you would think Verizon techs would know about this setting DEEP inside the My Verizon App. 

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Re: Can't send SMS messages to Android phone from new iPhone 13
jav6
Leader

@KeysCopRetired wrote:

I recently got an iPhone 13, bought from Apple.  After it was activated on my Verizon account everything worked fine except I can't send a picture with a text message to Android phone users.  I've been to Verizon twice & Apple (Best Buy Geek Squad) once and no one has a clue.  Verizon says it's Apple & Apple says it's Verizon.  All settings are correct & re-checked multiple times.  My previous iPhone 7+ worked fine but I bought it from Verizon.  I think it's a Verizon issue but I can't find an answer.  


What messaging app are you using?  A picture included with a text message is MMS, I believe.

...Just another VZW customer...trying to offer some assistance...
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Re: Can't send SMS messages to Android phone from new iPhone 13
KeysCopRetired

Solved: but I had to go an Apple store to find out it was a Verizon App setting buried deep inside the My Verizon app. The Genius Bar guy was able figure it out when 2 Verizon techs at 2 different stores had no clue. My Verizon App, sign in, select the phone/ device, manage device, preferences, block specific services, finally turn off block picture & messaging..which prevents both sending & RECEIVING mms or texts with pictures. I have no idea how that got turned on, but you would think Verizon techs would know about this setting DEEP inside the My Verizon App.