Choose your cart
Choose your cart
I recently got an iPhone 13, bought from Apple. After it was activated on my Verizon account everything worked fine except I can't send a picture with a text message to Android phone users. I've been to Verizon twice & Apple (Best Buy Geek Squad) once and no one has a clue. Verizon says it's Apple & Apple says it's Verizon. All settings are correct & re-checked multiple times. My previous iPhone 7+ worked fine but I bought it from Verizon. I think it's a Verizon issue but I can't find an answer.
Solved! Go to Correct Answer
Solved: but I had to go an Apple store to find out it was a Verizon App setting buried deep inside the My Verizon app. The Genius Bar guy was able figure it out when 2 Verizon techs at 2 different stores had no clue. My Verizon App, sign in, select the phone/ device, manage device, preferences, block specific services, finally turn off block picture & messaging..which prevents both sending & RECEIVING mms or texts with pictures. I have no idea how that got turned on, but you would think Verizon techs would know about this setting DEEP inside the My Verizon App.
@KeysCopRetired wrote:I recently got an iPhone 13, bought from Apple. After it was activated on my Verizon account everything worked fine except I can't send a picture with a text message to Android phone users. I've been to Verizon twice & Apple (Best Buy Geek Squad) once and no one has a clue. Verizon says it's Apple & Apple says it's Verizon. All settings are correct & re-checked multiple times. My previous iPhone 7+ worked fine but I bought it from Verizon. I think it's a Verizon issue but I can't find an answer.
What messaging app are you using? A picture included with a text message is MMS, I believe.
Solved: but I had to go an Apple store to find out it was a Verizon App setting buried deep inside the My Verizon app. The Genius Bar guy was able figure it out when 2 Verizon techs at 2 different stores had no clue. My Verizon App, sign in, select the phone/ device, manage device, preferences, block specific services, finally turn off block picture & messaging..which prevents both sending & RECEIVING mms or texts with pictures. I have no idea how that got turned on, but you would think Verizon techs would know about this setting DEEP inside the My Verizon App.