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DROP CALLS EVERY DAY
IDES74
Member

I purchased a home 1 1/2 years ago in SMITHFIELD RI. I immediately started dropping calls. I called Verizon and spent hours, which turned into days on the phone with this problem. We went thru everything… shut off phone, turn off Wi-Fi, reset phones, etc .. they even sent me an extender.  NOTHING I MEAN NOTHING WORKED !! They basically said 🤷🏻‍♀️ We don’t know. I would call verizon cellular and they would blame FIOS … and FIOS would blame Cellular.
We have 2 brand new 13 plus iPhones and 2 brand new X plus iPhones in the home. And they still drop 3-4 times on each CALL!!  While I was on the phone with customer service for days it would disconnect me numerous times and they would never call me back!! IT WAS DRIVE CRAZY! 

I am at the point I just don’t know what to do.  
We even bought other extenders called EERO’s …. And they haven’t helped.

can anyone help????? PLEASE PLEASE PLEASE 

Desperate for help

 

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Re: DROP CALLS EVERY DAY
mkk77
Member

I live in central NJ  - My old phone did the same thing so I went to Verizon a week ago and bought a brand new iphone 13 max pro.  No matter where I am (home, friends house, work office, in a store) when I have a conversation it still keeps cutting in and out and drops calls a few times a day.  I often have conversations for work that are urgent (I work in a medical diagnostic company) and cannot have calls dropping on customers.  I am starting to think I need to look at other carriers. I have a handful of friends with the smae issue that also have Verizon. None of the things Verizon says to do works.  It is hard to not be able to depend on a service I have had for many years.

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