Device promotion credit not met

[Blove22]

I do not appreciate this on my bill as I sit and view my bill

iPhone 13 Pro Max
New
Unfortunately, you did not receive
the device promotional credit
because one or more of the
requirements was not met.

Also this is on my bill

GALAXY S22 ULTRA
Cancelled
Unfortunately, you did not receive
the device promotional credit
because one or more of the
requirements was not met.

Why is Verizon like this to me

Yall wanna lose me, that might have to happen

[vzw_customer_support]

Hi there! I can definitely assist you with this trade in promo. Please send me a Private Message, so I can help.

*Ana