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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Disappointed Customer
muradabbas
Member

Hi,

Very disappointed with Customer Service, Here is what happened:

1. placed an order on 10/03/2021 as I qualified to upgrade my iPhone X.

2. After placing the order, I was told the new phones will ship on 10/22/2021.

3. Come 10/26/2021, I got an email that my payment method failed and email asked me to click on a link to update my payment method.

4. Clicked on the link to update payment method and there was an issue with link and payment method did not update and failed.

5. Called Customer Service and lady said, I will have to cancel the order and re-place the order, which I was okay with but customer service said, I will need to wait another 6 weeks before new phones will be shipped.

Very disappointing, I was willing to cancel and reorder the phones but least Verizon could have done is kept the original ship date of 10/22/2021 as promised. I have canceled the order and looking for another carrier.

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