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Disney+ bundle issue

I have the unlimited bundle with Disney bundle included.  i Originally had it activated and it got canceled when i tried to reactivate it it would not allow it and this is the issue i am still having the issue to this day where i can not get it active.  i have talked to several people and have a ticket still open with IT but the issue is still open and unresolved.  This is ridiculous that i have been dealing with this since October of last year and no one can get it fixed i am so angry with it.  It is something a rep should be able to add and call it a day