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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Free iPhone 13 pro shown online promo ended 10/24/22, but when ordering it changed and agent online didn't disclose
ML0131
Member

Did anyone saw the same deal?  The agent is asking me to show the deal.  How convenient for them to put the burden on the customer.  If there was a glitch on the website, I am ok with it.  I was looking into phones from ATT, T-Mobile and Verizon in the morning and saw the Verizon deal.  When I got home at night the same free deal was available and I ordered with the help an agent.  Some help.  If I want out I have to pay $200.  I didn't catch the agent error until I got the phones 5 days later.  I am researching ATT and T-Mobile again to see if getting out is cheaper than keeping the plan.

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Re: ML0131
vzw_customer_support
Customer Support

Good afternoon ML0131, thank you for reaching out the Social Media Team, I am sorry t hear about that. Our goal is to provide you with the best experience. Please, send us a Private Note, so we can address all your concerns. Verizon is always here to help!

 

>Diana

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