Did anyone saw the same deal? The agent is asking me to show the deal. How convenient for them to put the burden on the customer. If there was a glitch on the website, I am ok with it. I was looking into phones from ATT, T-Mobile and Verizon in the morning and saw the Verizon deal. When I got home at night the same free deal was available and I ordered with the help an agent. Some help. If I want out I have to pay $200. I didn't catch the agent error until I got the phones 5 days later. I am researching ATT and T-Mobile again to see if getting out is cheaper than keeping the plan.
Good afternoon ML0131, thank you for reaching out the Social Media Team, I am sorry t hear about that. Our goal is to provide you with the best experience. Please, send us a Private Note, so we can address all your concerns. Verizon is always here to help!