After weeks of seeing the verizon ads on national tv for an $800 trade in to purchase the iphone 13 (May/June 22) we confirmed 2 WORKING phones on our account would qualify and made the trade. Now 5 months later we are still trying to get Verizon to live up to their advertising. It's the deny, defer, delay tactic. Today I was on transferred to SIX reps over 30 minutes and then finally spent 2 1/2 hours - yes 2 1/2 hours - on a call with a rep in customer care. Care, what care??? Most of it on hold for a manager to see what the issue is with the missing trade in credits. THREE times the call was disconnected and the rep called me back, only to continue to wait for a manager.
Verizon if this is what you call customer service try again. Customer experience? try again. After years with Verizon I'm ready to move on. Employees have no decision making authority and only transfer you onto someone else- if you are lucky. Otherwise they just leave you on hold until you give up and hang up.
Verizon want to make it right? Follow through on what you advertise. Follow up!
Hi, there. We always want you to receive any promotion that you qualify for, and we're happy to help. Please send us a Private Note, so we can assist you.
Have you seen all the posts regarding sending private notes (messages)? Or course not you are not a person!
How do you send a private note?
Hi, there! Agents a live and in living color. Please send us a PM via Facebook or a DM via Twitter. We're here 24/7 to assist you with any questions or concerns you may have about our trade-in deals. *Andrea