New Phone Will Not Activate

[marylg]

My daughter's new iPhone will not activate. She has spent 7 hours with customer service and two hours last night in a Verizon store. No one seems to be able to help. They say the phone or the shrive is "stuck in a switch state." But no one seems to know how to fix that. How can I get this problem kicked up the Verizon food chain?

[4377]

If you figure out how to get the problem kicked up the Verion food chain, please let us ALL know.  That is something I think everyone would appreciate knowing.

[Sage404]

Agreed… escalation advice is welcome!

[Leavingsofast]

Have they accused you of using a stolen phone yet? That’s 1 of only 25 other excuses before that they gave me for why my new sim will not activate.  Good luck!