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Not receiving SMS
stoopfog
Member

New IPhone 13 and plan upgrade. Everything was working fine until I upgraded my plan, now I am not receiving SMS messages from Verizon, other businesses, or other android users. Spent hours on the phone with customer service and they have been very slow and unhelpful. I have tried everything including restarting, airplane mode, different settings, etc.

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Re: Not receiving SMS
vzw_customer_support
Customer Support

stoopfog,

 

We want to make sure you can always get the most out of your phone. I know how important that is and I'm very sorry you've had such issues getting this solved. We're very glad to help. Are you able to send text messages to those who have Android phones? What type of phone did you have prior to this? 

 

-Andrew

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Re: Not receiving SMS
stoopfog
Member

no, I cannot send to android phones. I had an iPhone before this. It was working properly before my plan upgrade on this phone too.

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Re: Not receiving SMS
vzw_customer_support
Customer Support

stoopfog,

 

Those are excellent details. I want to make sure we get that back to working very quickly. I'm sending you a private message. Please reply to that as soon as you can so we can continue. 

-Andrew

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