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Not receiving voicemails or notifications

The last VM I received was on 12/22.  I have an iPhone 13 Pro paired with an Apple Watch SE Cellular.  I can't speak to anyone (don't get a call back or its a 1+ hr wait) so I chat.  I don't receive VM even if I call *86.  I have been through all the troubleshooting...

 - reset VM Pin

 - no VPN, cycle airplane mode, wifi off, cell data on...

 - reset network settings

 - hard restart/ reset/ restore phone

I am beyond frustrated with Verizon's lack of support and I must get this fixed.  I hae 5 lines with VZ and this is the only one with an issue.  Any suggestions are appreciated #readytoquitVZ