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Online Purchase and customer care have become a big mess
erick65928
Member

Long story short. I've had to buy my devices twice due to constant mishaps on online purchases and customer care. My orders went to fraud three times. I received the first trade in kit the first time I purchased the devices. I then returned them because of billing issues and store associates made a bigger mess of things and I simply returned everything for all the troubles. I then ordered the devices again. The billing was done correctly and I'm pending new kits to return my devices. I had spoken to some many agents already through all this mess. Each time I request something simple, the conversations tend to go longer than an hour. Customer service is such an inconvenience but you guys are always quick the bill. SMH. 

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