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Order on Hold for Payment
BC1040
Member

It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. When I called support I could not get through to a person. When I tried contacting a live chat agent, nothing could be done either. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached".

Please Verizon, how can I get my iPhone. This is a huge issue and I need help ASAP. 

Re: Order on Hold for Payment
Piscestg
Sr. Member

I have been purchasing my iPhones from Apple. They deliver free, usually the next day. They make it easy and stress free. 

Re: Order on Hold for Payment
nsaquib96
Member

I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. It still says on hold after doing all that. My original ship date was 10/22 doubt it will be shipping by then.

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Re: Order on Hold for Payment
HadEnough1
Member

I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep).  Any normal person would have moved to another provider (AT&T) in my case.  I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). All seemed well as I entered my cc pmt info while on the phone with the rep. Forward to Thursday, 10/14... I was wondering why I had not received notification that the phone had shipped.  Checked the Verizon app and the "order is on hold"....so I entered pymt info again.  Received an error message that I needed to speak to someone. Called, held for 50 min, spoke to an agent. He sent a link and I entered pmt info again. He said, "ok, that should do it..." NO, it didn't work. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through.  The person he spoke with said that they couldn't get the order to open up that something was wrong.  They saw that I had accepted the terms (which was asked 1000 times)....even though apparently they could see that I had. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left.  Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order.  This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place.  So, same situation, I entered the pmt info while she was on the phone, all seemed fine. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT.  Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"......I was on the phone again today for OVER 2 HOURS!  And guess what?!! During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED.  Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system.  But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?!  Verizon customer now for 17 years but just about to end!

Re: Order on Hold for Payment
nsaquib96
Member

The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. And another thing I noticed is that the agents have an itch for reordering. And in the process, they mess up the order the second or third time in some cases. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. How can I? when the site is full of bugs? And when I did the reorder they did not add any trade-ins. At this point don't think my phone is shipping by 10/22. I will update my post if it does but I highly doubt it will. I have zero trust in Verizon at this point.

Re: Order on Hold for Payment
HadEnough1
Member

I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved.  Received an email notice to finish my purchase a couple of hours ago.  😖 Ridiculous.   

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Re: Order on Hold for Payment
karthik_k
Member

I too had the same issue and no one responded properly.

Re: Order on Hold for Payment
PashaF
Member

I am spending my 3rd hour with them - same message "Max order read attempt reached." and they have no idea what it is and how to deal with it.

I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is.

Is there anyone from Verizon who reads and responds to these messages?

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Re: Order on Hold for Payment
capsampson
Member

I am having the same issue and nobody I have talked to from Verizon has been able to help.  I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it.  Can anyone from Verizon contact me?