Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Order on hold - impossible to update payment

I ordered a 13 Pro Max and a 13 on 12/22. Got an email saying the order was put on hold and to update the payment method. I follow the link, put in my last 4 SSN, and get an error method "unable to connect you, please call ..." I try live chat, they send me the same link, doesn't work. I call the number, they tell me to go in-store to update the payment method. I go in store wait 1 hour to speak to a nice lady, who tells me they can't update my order. She does call someone from Verizon who is able to take my card number manually. The 13 is sent, but the 13 pro max is still showing its on hold!!


I called and explained my situation and they've been on the phone with me for over an hour at this point trying to find someone to take my money! WHAT IS GOING ON??