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Promotional Credit Has Not Been Applied to My Account

I upgraded 3 phone lines in Nov 2021 because Verizon was offering a $650 credit per line.  It is now Feb 2022 and credit has still not been applied to my account.  I've called Verizon 3 times and was assured this would be fixed on the next billing cycle.  It was not.  I've called back again today and been on the phone for 3 hours and have not gotten any resolution.  This needs to be fixed!  This is a predatory practice on consumers.