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Recent trip to Verizon - updating phone - lied to
Anonymous
Not applicable

We brought our son to the local Verizon store in Foxboro and he was exchanging his Android to an iPhone 13. I told the representative numerous times that I just wanted to keep our monthly bill at what it is currently, so I paid $400 toward his phone. She told us that if he traded in his phone and also got the Apple watch (due to a promotion) that we would not see ANY increase in our monthly bill.  Well...to our suprise, our monthly bill has not only increased but she neglected to tell us that there would be a monthly fee for his watch - WHICH WE DIDN'T EVEN WANT! We have been Verizon customers for close to 20 years and now are considering going to another company. My number is 508-930-1520 and would love to be contacted.

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